.lbi-help{--help-plum: #2b0f35;--help-plum-2: #4b2457;--help-gold: #d8bf76;--help-cream: #fbf7ee;--help-ink: #24162d;--help-muted: #5f5366;--help-line: rgba(43, 15, 53, .16);--help-danger: #8f1f2c;position:fixed;right:20px;bottom:20px;z-index:95;font-family:Segoe UI,system-ui,-apple-system,Arial,sans-serif;font-size:16px;line-height:1.5;color:var(--help-ink)}.lbi-help.is-open{z-index:9995}body:has(.modal-alert-backdrop.show) .lbi-help.is-open{z-index:95}.lbi-help [hidden],.lbi-help[hidden]{display:none!important}.lbi-help *,.lbi-help *:before,.lbi-help *:after{box-sizing:border-box}.lbi-help :focus-visible{outline:3px solid var(--help-gold);outline-offset:2px}.lbi-help-sr{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.lbi-help-toggle{display:inline-flex;align-items:center;gap:10px;min-height:52px;padding:8px 20px 8px 10px;border:1px solid rgba(216,191,118,.55);border-radius:999px;background:linear-gradient(135deg,var(--help-plum),var(--help-plum-2));color:#fff;font:inherit;font-weight:700;box-shadow:0 14px 32px #00000042;cursor:pointer}.lbi-help-toggle:hover{background:var(--help-plum-2)}.lbi-help-toggle__icon{display:inline-grid;place-items:center;width:34px;height:34px;border-radius:50%;background:var(--help-gold);color:var(--help-plum);font-family:Georgia,serif;font-size:1.2rem;font-weight:700}.lbi-help-panel{position:absolute;right:0;bottom:66px;display:flex;flex-direction:column;width:min(410px,calc(100vw - 32px));height:min(640px,calc(100vh - 120px));height:min(640px,calc(100dvh - 120px));overflow:hidden;border:1px solid var(--help-line);border-radius:18px;background:#fff;box-shadow:0 24px 60px #23152947}.lbi-help-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:14px 16px;background:var(--help-plum);color:#fff}.lbi-help-head p{margin:2px 0 0;color:#ffffffd1;font-size:.88rem}.lbi-help .lbi-help-title{margin:0;color:#fff;font-family:Georgia,serif;font-size:1.25rem;font-weight:700;line-height:1.2}.lbi-help-close{flex:none;width:40px;height:40px;border:0;border-radius:10px;background:#ffffff1f;color:#fff;font:inherit;font-size:1.5rem;line-height:1;cursor:pointer}.lbi-help-close:hover{background:#ffffff38}.lbi-help-body{position:relative;flex:1 1 auto;min-height:0;overflow-y:auto;padding:14px 14px 6px;background:var(--help-cream);overscroll-behavior:contain}.lbi-help-log{display:grid;gap:10px}.lbi-help-log:empty{display:none}.lbi-help-msg{max-width:100%;margin:0;padding:10px 12px;border-radius:14px;overflow-wrap:anywhere}.lbi-help-msg p,.lbi-help-msg ul{margin:0 0 8px}.lbi-help-msg>:last-child{margin-bottom:0}.lbi-help-msg ul{padding-left:20px}.lbi-help-msg li{margin:2px 0}.lbi-help-msg a{color:var(--help-plum-2);text-decoration:underline}.lbi-help-msg--bot{border:1px solid var(--help-line);background:#fff}.lbi-help-msg--me{justify-self:end;max-width:85%;background:var(--help-plum);color:#fff}.lbi-help-msg--me p{white-space:pre-wrap}.lbi-help-msg--note{justify-self:center;padding:2px 10px;color:var(--help-muted);font-size:.85rem}.lbi-help-faq-q{color:var(--help-plum);font-weight:700}.lbi-help-source,.lbi-help-note{color:var(--help-muted);font-size:.86rem}.lbi-help-note{padding-top:8px;border-top:1px solid var(--help-line)}.lbi-help-emergency{margin:0 0 10px;padding:10px 12px;border:1px solid rgba(143,31,44,.3);border-left:5px solid var(--help-danger);border-radius:10px;background:#fff5f5}.lbi-help-emergency__title,.lbi-help .lbi-help-emergency a{color:var(--help-danger);font-weight:700}.lbi-help .lbi-help-passage{margin:0 0 8px;border:1px solid var(--help-line);border-radius:10px;background:var(--help-cream);box-shadow:none;overflow:hidden}.lbi-help .lbi-help-passage summary{display:list-item;padding:8px 10px;color:var(--help-plum);font-weight:700;list-style:revert;cursor:pointer}.lbi-help .lbi-help-passage summary:after{content:none}.lbi-help .lbi-help-passage summary::-webkit-details-marker{display:revert}.lbi-help .lbi-help-passage p,.lbi-help .lbi-help-passage ul{margin:0 10px 8px;padding:0;color:var(--help-ink)}.lbi-help .lbi-help-passage ul{padding-left:20px}.lbi-help-who__q{margin:4px 0 8px;color:var(--help-plum);font-weight:700}.lbi-help-who__list,.lbi-help-suggestions,.lbi-help-next{display:grid;gap:8px;margin:0;padding:0;list-style:none}.lbi-help-suggestions{margin-top:8px}.lbi-help .lbi-help-suggestions,.lbi-help .lbi-help-next{padding-left:0}.lbi-help-chip{width:100%;min-height:44px;padding:9px 12px;border:1px solid var(--help-line);border-radius:12px;background:#fff;color:var(--help-plum);font:inherit;font-weight:600;text-align:left;cursor:pointer}.lbi-help-chip:hover{border-color:var(--help-plum-2);background:#f6f0f8}.lbi-help-next{margin-top:10px}.lbi-help .lbi-help-next__link{display:block;min-height:44px;padding:10px 12px;border-radius:12px;background:var(--help-plum);color:#fff;font-weight:700;text-align:center;text-decoration:none}.lbi-help .lbi-help-next__link:hover{background:var(--help-plum-2)}.lbi-help-switch{min-height:44px;padding:9px 14px;border:0;border-radius:12px;background:var(--help-plum);color:#fff;font:inherit;font-weight:700;text-align:left;cursor:pointer}.lbi-help-switch:disabled{opacity:.6;cursor:default}.lbi-help-feedback{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:10px;color:var(--help-muted);font-size:.9rem}.lbi-help-feedback button{min-width:56px;min-height:36px;padding:4px 12px;border:1px solid var(--help-line);border-radius:999px;background:#fff;color:var(--help-plum);font:inherit;font-weight:600;cursor:pointer}.lbi-help-feedback button:hover{background:#f6f0f8}.lbi-help-thanks{color:var(--help-muted)}.lbi-help-foot{flex:none;padding:10px 14px 12px;border-top:1px solid var(--help-line);background:#fff}.lbi-help-as{margin:0 0 8px;color:var(--help-muted);font-size:.88rem}.lbi-help-as strong{color:var(--help-plum)}.lbi-help-change{padding:0 2px;border:0;background:none;color:var(--help-plum-2);font:inherit;font-weight:700;text-decoration:underline;cursor:pointer}.lbi-help .lbi-help-form{display:flex;align-items:flex-end;gap:8px;margin:0}.lbi-help .lbi-help-form textarea{flex:1 1 auto;width:auto;min-height:48px;max-height:120px;margin:0;padding:10px 12px;border:1px solid rgba(43,15,53,.3);border-radius:12px;background:#fff;color:var(--help-ink);font:inherit;font-size:16px;resize:none;box-shadow:none}.lbi-help .lbi-help-form textarea:focus{border-color:var(--help-plum-2);outline:3px solid var(--help-gold);outline-offset:0}.lbi-help-send{flex:none;min-width:76px;min-height:48px;padding:0 16px;border:0;border-radius:12px;background:var(--help-plum);color:#fff;font:inherit;font-weight:700;cursor:pointer}.lbi-help-send:hover{background:var(--help-plum-2)}.lbi-help-send:disabled{opacity:.7;cursor:wait}.lbi-help-error{flex:none;margin:0;padding:8px 14px;border-top:1px solid var(--help-line);background:#fff;color:var(--help-danger);font-size:.9rem;font-weight:600}.lbi-help-privacy{margin:6px 0 0;color:var(--help-muted);font-size:.78rem;line-height:1.4}@media(max-width:560px){.lbi-help{right:14px;bottom:14px}.lbi-help.is-open .lbi-help-toggle{display:none}.lbi-help-panel{position:fixed;inset:auto 0 0;width:100%;height:88vh;height:88dvh;border-radius:18px 18px 0 0}}@media(max-height:520px){.lbi-help.is-open .lbi-help-toggle{display:none}.lbi-help-panel{position:fixed;inset:8px;width:auto;height:auto;overflow-y:auto}.lbi-help-body{flex:1 0 120px}}@media print{.lbi-help{display:none!important}}:root{--portal-plum: #2b0f35;--portal-plum-2: #4b2457;--portal-gold: #d8bf76;--portal-cream: #fbf7ee;--portal-ink: #24162d;--portal-muted: #685c6e;--portal-line: rgba(43, 15, 53, .16);--portal-danger: #9d2736;--portal-success: #1f6b45;--portal-radius: 16px}*{box-sizing:border-box}.portal-body{margin:0;min-height:100vh;display:flex;flex-direction:column;background:var(--portal-cream);color:var(--portal-ink);font-family:Segoe UI,system-ui,-apple-system,Arial,sans-serif;font-size:1rem;line-height:1.55}.portal-body a{color:var(--portal-plum-2)}.portal-body :focus-visible{outline:3px solid var(--portal-gold);outline-offset:2px}.portal-container{width:min(980px,calc(100% - 32px));margin:0 auto}.portal-skip-link{position:absolute;left:-999px;top:10px;z-index:50;padding:10px 14px;border-radius:10px;background:var(--portal-gold);color:var(--portal-plum);font-weight:700}.portal-skip-link:focus{left:12px}.portal-header{background:var(--portal-plum);color:#fff}.portal-bar{width:min(980px,calc(100% - 32px));min-height:68px;margin:0 auto;display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;padding:12px 0}.portal-body .portal-brand{display:inline-flex;align-items:center;gap:10px;color:#fff;font-family:Georgia,serif;font-size:1.2rem;line-height:1.15;text-decoration:none}.portal-brand-mark{width:auto;height:52px;flex:0 0 auto;filter:drop-shadow(0 6px 12px rgba(0,0,0,.28))}.portal-brand-text>span{color:var(--portal-gold)}.portal-nav{display:flex;align-items:center;gap:2px;flex-wrap:wrap}.portal-body .portal-nav a,.portal-nav button{padding:8px 10px;border:0;border-radius:9px;background:transparent;color:#ffffffd9;font:inherit;font-weight:600;text-decoration:none;cursor:pointer}.portal-body .portal-nav a:hover,.portal-nav button:hover{background:#ffffff1f;color:#fff}.portal-urgent{background:#fff4d6;border-bottom:1px solid #ecd9a0}.portal-urgent p{margin:0;padding:10px 0;font-size:.95rem}.portal-urgent a{font-weight:700;white-space:nowrap}.portal-main{flex:1;padding:28px 0 56px}.portal-card{background:#fff;border:1px solid var(--portal-line);border-radius:var(--portal-radius);padding:clamp(20px,4vw,32px);box-shadow:0 12px 32px #2b0f3512}.portal-card h1,.portal-card h2{margin:0 0 12px;color:var(--portal-plum);font-family:Georgia,serif;line-height:1.2}.portal-card h1{font-size:clamp(1.7rem,5vw,2.3rem)}.portal-eyebrow{margin:0 0 6px;color:var(--portal-plum-2);font-size:.78rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.portal-flash{margin:0 0 18px;padding:12px 14px;border-radius:10px;background:#eef9f3;border:1px solid #bfe0ce;color:var(--portal-success)}.portal-footer{border-top:1px solid var(--portal-line);background:#fff;color:var(--portal-muted);font-size:.9rem}.portal-footer p{margin:0;padding:18px 0}.portal-menu-toggle{display:none;align-items:center;gap:8px;min-height:44px;padding:8px 12px;border:1px solid rgba(216,191,118,.45);border-radius:10px;background:#ffffff0f;color:#fff;font:inherit;font-weight:700;cursor:pointer}.portal-menu-toggle:hover{background:#ffffff1f}.portal-hamburger{display:grid;gap:4px;width:20px}.portal-hamburger span{display:block;height:2px;border-radius:2px;background:var(--portal-gold);transition:transform .18s ease,opacity .18s ease}.portal-menu-toggle[aria-expanded=true] .portal-hamburger span:nth-child(1){transform:translateY(6px) rotate(45deg)}.portal-menu-toggle[aria-expanded=true] .portal-hamburger span:nth-child(2){opacity:0}.portal-menu-toggle[aria-expanded=true] .portal-hamburger span:nth-child(3){transform:translateY(-6px) rotate(-45deg)}@media(max-width:760px){.portal-header.has-menu .portal-bar{flex-wrap:wrap}.portal-header.has-menu .portal-brand{flex:1 1 0;min-width:0}.portal-header.has-menu .portal-brand-text>span{display:block;font-size:.9em}.portal-header.has-menu .portal-menu-toggle:not([hidden]){display:inline-flex}.portal-header.has-menu .portal-nav{display:none;flex-basis:100%;flex-direction:column;align-items:stretch;gap:4px;padding:8px 0 4px;border-top:1px solid rgba(216,191,118,.24)}.portal-header.has-menu .portal-nav.is-open{display:flex}.portal-header.has-menu .portal-nav a,.portal-header.has-menu .portal-nav button{display:block;width:100%;padding:12px;text-align:left}}@media(max-width:480px){.portal-header:not(.has-menu) .portal-bar{align-items:flex-start;flex-direction:column}.portal-brand-mark{height:40px}.portal-body .portal-brand{font-size:1.1rem}.portal-nav{width:100%}}.portal-nav form{margin:0}.portal-narrow{max-width:520px;margin:0 auto}.portal-form{display:grid;gap:16px;margin:18px 0}.portal-field{display:grid;gap:6px}.portal-field label{color:var(--portal-plum);font-weight:700}.portal-field input,.portal-field select,.portal-field textarea{width:100%;min-height:44px;border:1px solid #b9adbf;border-radius:10px;padding:10px 12px;background:#fff;color:var(--portal-ink);font:inherit}.portal-field input[aria-invalid=true],.portal-field textarea[aria-invalid=true],.portal-field select[aria-invalid=true]{border-color:var(--portal-danger)}.portal-help{margin:0;color:var(--portal-muted);font-size:.9rem}.portal-error{margin:0;color:var(--portal-danger);font-weight:600;font-size:.92rem}.portal-button{display:inline-flex;align-items:center;justify-content:center;min-height:44px;border:0;border-radius:10px;padding:10px 18px;background:var(--portal-plum);color:#fff;font:inherit;font-weight:700;text-decoration:none;cursor:pointer}.portal-body a.portal-button{color:#fff}.portal-button:hover{background:var(--portal-plum-2)}.portal-address{margin:0 0 8px;font-size:1.1rem;font-weight:700}.portal-fieldset{margin:0;padding:18px;border:1px solid var(--portal-line);border-radius:12px;display:grid;gap:14px}.portal-fieldset>legend{padding:0 6px;color:var(--portal-plum);font-family:Georgia,serif;font-size:1.15rem;font-weight:700}.portal-radios{border:0;padding:0;margin:0}.portal-radios legend{color:var(--portal-plum);font-weight:700;margin-bottom:4px}.portal-radios label{display:inline-flex;align-items:center;gap:8px;min-height:44px;margin-right:18px;font-weight:600}.portal-radios input{width:22px;height:22px;min-height:0}.portal-check-list{display:flex;flex-wrap:wrap;gap:0 6px}.portal-times{border:0;padding:0;margin:0}.portal-times legend{color:var(--portal-plum);font-weight:700;margin-bottom:6px}.portal-field-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.portal-counter{margin:0;color:var(--portal-muted);font-size:.9rem;font-weight:600}.portal-counter.is-met{color:#17603c}.portal-sr-only{position:absolute;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.portal-thumbs{display:flex;flex-wrap:wrap;gap:10px;margin:6px 0;padding:0;list-style:none}.portal-thumbs li{display:grid;gap:4px}.portal-thumbs img{width:110px;height:82px;object-fit:cover;border-radius:8px;border:1px solid var(--portal-line)}.portal-thumbs label{font-size:.88rem;display:flex;gap:6px;align-items:center}.portal-error-summary{margin:0 0 18px;padding:14px 16px;border:2px solid var(--portal-danger);border-radius:10px;background:#fff6f7}.portal-error-summary h2{margin:0 0 6px;font-size:1.05rem;color:var(--portal-danger)}.portal-error-summary ul{margin:0;padding-left:18px}.portal-error-summary a{color:var(--portal-danger);font-weight:600}.portal-summary{display:grid;gap:12px;margin:0 0 20px}.portal-summary div{padding-bottom:12px;border-bottom:1px solid var(--portal-line)}.portal-summary dt{color:var(--portal-muted);font-size:.85rem;font-weight:700}.portal-summary dd{margin:4px 0 0;overflow-wrap:anywhere}.portal-pre{white-space:pre-line}.portal-actions{display:flex;align-items:center;gap:18px;flex-wrap:wrap}.portal-reference{font-size:1.15rem}.portal-tabs{display:flex;gap:8px;margin:0 0 16px;flex-wrap:wrap}.portal-tabs a{padding:8px 14px;border:1px solid var(--portal-line);border-radius:999px;text-decoration:none;font-weight:700}.portal-tabs a[aria-current=page]{background:var(--portal-plum);color:#fff;border-color:var(--portal-plum)}.portal-repair-row{padding:14px 0;border-bottom:1px solid var(--portal-line)}.portal-repair-row h2{margin:0 0 4px;font-size:1.1rem;display:flex;gap:10px;flex-wrap:wrap;align-items:center}.portal-repair-row p{margin:4px 0;overflow-wrap:anywhere}.portal-status{display:inline-block;padding:3px 10px;border-radius:999px;background:#f2ecf5;color:var(--portal-plum);font-size:.85rem;font-weight:700;font-family:Segoe UI,system-ui,sans-serif}.portal-timeline{margin:0 0 20px;padding-left:20px;display:grid;gap:12px}.portal-timeline p{margin:4px 0 0;overflow-wrap:anywhere}.portal-pagination{margin:16px 0}.portal-message{margin:0 0 12px;padding:12px 14px;border-radius:12px;border:1px solid var(--portal-line);background:#fff}.portal-message.is-staff{background:#f6f1f8}.portal-message p{margin:4px 0;overflow-wrap:anywhere}.portal-notice{padding:12px 14px;border-radius:10px;background:#fff4d6;border:1px solid #ecd9a0}details.portal-fieldset summary{cursor:pointer;color:var(--portal-plum);font-weight:700}.portal-link-button{padding:0;border:0;background:none;color:var(--portal-plum);font:inherit;font-weight:700;text-decoration:underline;cursor:pointer}.portal-body h2+.portal-form,.portal-body .portal-notice+.portal-form{margin-top:8px}.portal-body input,.portal-body textarea,.portal-body select{max-width:100%}.portal-body{overflow-wrap:anywhere}.portal-nav a[aria-current=page]{background:#ffffff24;color:#fff}.portal-emergency h2{margin-top:26px;font-size:1.35rem}.portal-emergency-999{margin:0 0 12px;padding:12px 14px;border-left:5px solid var(--portal-danger);border-radius:8px;background:#fff6f7;color:var(--portal-danger);font-size:1.05rem}.portal-emergency-contact{display:grid;gap:8px;margin:18px 0 6px;padding:18px;border:1px solid #ecd9a0;border-radius:12px;background:#fff9e8}.portal-emergency-label{margin:0;color:var(--portal-muted);font-size:.85rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase}.portal-emergency-number{margin:0;color:var(--portal-plum);font-size:clamp(1.7rem,7vw,2.2rem);font-weight:800;letter-spacing:.02em}.portal-emergency-actions{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:10px}.portal-emergency-actions .portal-button{min-height:52px;font-size:1.05rem}.portal-body a.portal-button-secondary{border:2px solid var(--portal-plum);background:#fff;color:var(--portal-plum)}.portal-body a.portal-button-secondary:hover{background:#f6f1f8}.portal-emergency-list{display:grid;gap:10px;margin:0;padding:0;list-style:none}.portal-emergency-list li{padding:12px 14px;border:1px solid var(--portal-line);border-radius:10px;background:#fff}.portal-emergency-list h3{margin:0 0 4px;color:var(--portal-plum);font-size:1.02rem}.portal-emergency-list p{margin:0}.portal-certificates{margin-top:24px;padding-top:18px;border-top:1px solid var(--portal-line)}.portal-certificates h2{margin-top:0}.portal-cert-list{display:grid;gap:10px;margin:0;padding:0;list-style:none}.portal-cert-list li{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px 16px;padding:12px 14px;border:1px solid var(--portal-line);border-radius:12px;background:#fff}.portal-cert-list li>div{display:grid;gap:2px;min-width:0;flex:1 1 220px}.portal-cert-list a{font-weight:700}.portal-cert-status{font-size:.85rem;font-weight:700}.portal-cert-expired{color:var(--portal-danger)}.portal-cert-due_soon{color:var(--portal-plum-2)}.portal-help-video{margin:18px 0 8px}.portal-help-video video{display:block;width:min(100%,360px);height:auto;margin:0 auto;border:1px solid var(--portal-line);border-radius:18px;background:#1b0b22;box-shadow:0 14px 34px #2b0f351f}.portal-help-video figcaption{margin-top:10px;color:var(--portal-muted);font-size:.9rem;text-align:center}.portal-help-steps{display:grid;gap:22px;margin:12px 0 24px;padding:0;list-style:none;counter-reset:help-step}.portal-help-steps>li{display:grid;grid-template-columns:minmax(0,1fr) 200px;gap:18px 24px;align-items:start;padding:18px;border:1px solid var(--portal-line);border-radius:14px;background:#fffdfa;counter-increment:help-step}.portal-help-steps h3{display:flex;align-items:center;gap:10px;margin:0 0 8px;color:var(--portal-plum);font-family:Georgia,serif;font-size:1.2rem}.portal-help-steps h3:before{content:counter(help-step);display:inline-grid;place-items:center;flex:none;width:30px;height:30px;border-radius:50%;background:var(--portal-plum);color:#fff;font-family:inherit;font-size:.95rem;font-weight:700}.portal-help-steps p{margin:0;line-height:1.6}.portal-help-steps img{display:block;width:100%;height:auto;border:1px solid var(--portal-line);border-radius:12px;box-shadow:0 8px 20px #2b0f351a}@media(max-width:640px){.portal-help-steps>li{grid-template-columns:1fr}.portal-help-steps img{width:min(100%,260px);margin:0 auto}}